Support

We're here to help. Most questions are answered below.

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Common questions

I can't sign in with Telegram

Make sure the Telegram app is installed and that you've pressed /start inside the Bananix bot after tapping "Sign in with Telegram". Then return to the app and wait a few seconds for the login to complete.

My credits are missing

If you previously bought credits through the Nano Banana Telegram bot, connect your Telegram account in Settings → Connect Telegram. Your balance and history will sync automatically.

A generation failed

Failed generations do not consume credits. Tap Retry. If it keeps failing, contact support with the prompt and a screenshot.

Payment didn't go through

Transactions usually settle within a few minutes. If you were charged but did not receive credits after 10 minutes, email support with the receipt — we will resolve promptly.

How do I delete my account?

See Account Deletion.

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